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It gets delivered.
No but seriously. There are a few things that are important to take into account when you decide to order your poster with us (Thank you if you're considering!).
When an order is placed, the poster is automatically sent to our printing partner (Gelato), where it will sit as a draft order until we make absolutely clear every detail of the poster is in perfect condition.
The first one in the team who has a moment will manually verify the posters digital quality, checking for rendering artifacts. Custom posters are first created on your device, that means sometimes things may not work out - after all. It's software we're talking about. Working with large files, gradients and vector lines can sometimes result in some pixels not being in the right spot.
This is just us being extremely cautious initially. We want to make sure we deliver the quality we promise.
Once manual checks are done, the order is confirmed and the printing process starts. We can't really update you on the progress here yet, but rest assured, we'll keep a close eye on the process!
Gelato will do their own quality checks, and then ship the poster, with good, sturdy packaging so no poster-harm can be done during the shipment phase.
This is also the moment we receive a tracking code. That tracking code will be sent to you via email, as well as updated on your order confirmation page so you can keep track of where the poster is. A shipping code also means that there will be an estimate of when your poster will be arriving at your door! 🎉
Always make sure you take some photos of how the package arrived and preferably when you open the box, just to make sure that when the poster arrives damaged, you'll have some material to send us so we can appeal to Gelato should a refund/reshipment need to happen. It's highly unlikely, but better safe than sorry. We have a shipping and refund policy which we recommend you look at before ordering.
